I have been trying for the past two days to get this to work and I am becoming very frustrated. I followed the step by step video on how to integrate klaviyo and woo commerce. I keep getting the error “the klaviyo extension is uninstalled or unavailable”. I have read solutions given to others in this forum such as disabling caches, uninstall and reinstall plug ins, use a different browser, etc and NOTHING is working. Does anyone have any other suggestions?
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Integrating Klaviyo with Woo Commerce
Best answer by Dov
Hi
Thank you for sharing your question with the Klaviyo Community. And thank you
Thank you
+36Hi
Thanks for sharing your question in the community forum. I wanted to offer a few additional troubleshooting tips for you:
- Check the “Started Checkout” and “Viewed Product” events within the metrics page under the analytics tab to see when the most recent events were tracked in Klaviyo for these metrics. Review to this to ensure that you’re not seeing an old error message that simply hasn’t cleared.
- Check to see if your server has had any downtime recently that could have prevented the plugin sync?
- Check to see if a firewall has been set up that would prevent this plugin from syncing.
Open to other community users suggestions as well!
Best,
Julie
Julie,
I appreciate your feedback but I am not very tech savvy and have no idea how to find the suggestions you made. Please help.
+61Hi
Thank you for sharing your question with the Klaviyo Community. And thank you
Thank you
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