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iOS Push Notification is not getting delivered. But shows up on Klaviyo dashboard

  • 7 September 2022
  • 3 replies
  • 94 views
A
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Team, 

We are trying to integrate Klaviyo SDK to the app and the push notification doesn’t seem to get delivered!

Checklist that we have followed up until now are

  1. All 3 prerequisites - DONE
  2. The user has account admin permission and Push tokens - DONE
  3. App is published and live - DONE
  4. Tested via campaigns and Flow - DONE

We are getting a notification on the Kalviyo dashboard that the push is getting delivered but, it is not showing up on the app (Screenshot attached)

 

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Best answer by Dov 7 September 2022, 17:25

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Dov
Userlevel 7
Badge +61

Hi @Arvind,

Thanks for sharing this with us.

Analytics won’t immediately show up on the campaign overview page, I recommend clicking into the push campaign itself and looking at the individual campaign metrics overview. The metrics should populate on the campaign overview page shortly.

I hope that’s helpful.

DD
A
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Hey Dov, 

The issue is not with the analytics. Let me clarify. 

The issue is “THE ANALYTICS SHOWS UP” but the push notification has not gotten delivered to the device yet. 

I hope that clears the impending problem

Dov
Userlevel 7
Badge +61

Hi @Arvind,

Thanks for the update here.

I noticed you have an ongoing thread with a member of our support staff on this issue. I recommend continuing your correspondence with them to get to the root of the issue.

Thanks for being a community member.

DD

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