Hi, does anyone know if it’s possible for me to lookup whether a user has consented to sms or not with the api using just the email address?
Thanks
Hi, does anyone know if it’s possible for me to lookup whether a user has consented to sms or not with the api using just the email address?
Thanks
Hi there,
Thanks for being a member of the Community!
You should be able to retrieve a profile’s SMS consent using this endpoint:
GET https://a.klaviyo.com/api/v1/person/{{ PERSON_ID }}
As outlined in this documentation. The endpoint requires the person_id and if the retrieved payload includes “sms_consent”: True they have opted into SMS. More information on that here.
Kelsey
Thanks for the reply. The issue I’m having is that in our db we don’t have the person_id stored, just information from shopify (customer info, email etc). Is there a way to do this with the email address instead of the id? If not is there a way to retreive the person_id via api using the email address to lookup?
Thanks
Got it!
If you just have email address you should be able to make the following request:
curl -X GET \ https://a.klaviyo.com/api/v2/people/search \ -H 'api-key: 'YOUR_PRIVATE_KEY' \ -d '{"email":"EMAIL_ADDRESS"}'
Just as a reminder we have an API limit of 3 calls/second.
Kelsey
Hi, thanks. The lookup works great. However once I get the person_id on the one I’m testing when I look it up with GET https://a.klaviyo.com/api/v1/person/{{ PERSON_ID }}
I don’t see “sms_consent”:true even though the person signed up through a klaivyo sms form and I see consent when I look them up in klaviyo :/
Hi
Would you mind passing along an example request so I can take a closer look?
Thanks so much!
Kelsey
Got it!
If you just have email address you should be able to make the following request:
curl -X GET \ https://a.klaviyo.com/api/v2/people/search \ -H 'api-key: 'YOUR_PRIVATE_KEY' \ -d '{"email":"EMAIL_ADDRESS"}'
Just as a reminder we have an API limit of 3 calls/second.
Kelsey
I tried this api but I’m getting only person id in return:
https://a.klaviyo.com/api/v2/people/search?api_key={{APIKey}}&email={{email}}
So after getting personId from above API, I tried to call GET https://a.klaviyo.com/api/v1/person/{{ PERSON_ID }} API. But I’m not getting sms consent status even though passed person Id has this value as true. There is no consent related field in API response.
Hi, thanks. The lookup works great. However once I get the person_id on the one I’m testing when I look it up with GET https://a.klaviyo.com/api/v1/person/{{ PERSON_ID }}
I don’t see “sms_consent”:true even though the person signed up through a klaivyo sms form and I see consent when I look them up in klaviyo :/
Hi, did you manage to get sms_consent status using this api? Because I’m receiving only personId in response.
Hello
Adding to
https://a.klaviyo.com/api/v2/list/LIST_ID/subscribe
Using this endpoint will allow you to list out emails, phone numbers, or push tokens in the body of the request.
If the request returns a response with their phone number; this would indicate that the profile has consented to receive SMS. Invalid requests will be accompanied by an error message.
From the example above, we can see that the "phone_number"
is included in the customer object in the response. You may also want to reference our API Documentation surrounding this endpoint here: https://apidocs.klaviyo.com/reference/lists-segments#check-subscriptions
Hope this helps!
-David
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