Order Number Not Showing in Klaviyo Campaign Email

Question

Hey everyone, I’m new to Klaviyo and could use a bit of help.I’ve created a campaign and I want to include each customer's order number in the email. In my uploaded Excel sheet, the order number is labeled as order_id (I've attached a screenshot for reference).However, when I send a test email, the order number doesn't show up at all. I'm wondering if I’ve set it up incorrectly or if there’s a specific way I need to reference it in the email content.Any guidance on how to properly insert this dynamic field would be greatly appreciated!Thanks in advance 🙏

emma.owens · Accepted Answer

Hi ​@Kjeff!Thank you for reaching out to the Community! It sounds like you have importedorder ID as a custom profile property that you would like to pull into your campaign email. If this is right, then you will want to use the following personalization variable (and replace “insert variable” with the name of your profile property):{{ person|lookup:"insert variable" }}Let me know if this works!

whereisjad · Answer

​@Kjeffwere you performing a CSV import of events as described here:https://help.klaviyo.com/hc/en-us/articles/115005081247?What was the ultimate goal, testing an Order Confirmation flow?

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