+2Hello,
I using Events API to create metric and i create a segment with condition customer triggered this metric, but the profile will not showing in the profile tab in klaviyo. When i try to get profile by API it still return profile data. Anyone know why profile not showing in the profile tab in app?
Thank you!
Best answer by Kim Strauch
A few things to check
1. are you receiving a 202 response from the API? If not, the output should provide more details about the error
2. are you using an email address that ends in “@example.com” or “@test.com”? These may be dropped by Klaviyo, since they’re not real email addresses.
3. It’s possible you’re using a profile ID and a conflicting identifier, as discussed in this post:
We need a few more details on what you’re currently doing and the behavior you’re seeing in order to help here.
+2Hello
Thank you for answer my question, can you explain more for me about it? The flow im using is, i create custom metric then i create segment with trigger is this custom metric. When customer do something in store (example: customer register) i call API create event (https://developers.klaviyo.com/en/reference/create_event) with this custom metric and profile of this customer, it will create a profile in Klaviyo. Is this profile will show in app?
Thank you.
+9
A few things to check
1. are you receiving a 202 response from the API? If not, the output should provide more details about the error
2. are you using an email address that ends in “@example.com” or “@test.com”? These may be dropped by Klaviyo, since they’re not real email addresses.
3. It’s possible you’re using a profile ID and a conflicting identifier, as discussed in this post:
We need a few more details on what you’re currently doing and the behavior you’re seeing in order to help here.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
