Profile not show

Forum|Forum|2 years ago
June 19, 2024
3 replies
172 views

Hello,

I using Events API to create metric and i create a segment with condition customer triggered this metric, but the profile will not showing in the profile tab in klaviyo. When i try to get profile by API it still return profile data. Anyone know why profile not showing in the profile tab in app?

Thank you!

This topic has been closed for replies.

Best answer by Kim Strauch

@HaiNN,The profile should show up in the UI. These events are created async so it may take some time before the event & profile show up in the UI.

A few things to check
1. are you receiving a 202 response from the API? If not, the output should provide more details about the error
2. are you using an email address that ends in “@example.com” or “@test.com”? These may be dropped by Klaviyo, since they’re not real email addresses.
3. It’s possible you’re using a profile ID and a conflicting identifier, as discussed in this post:

We need a few more details on what you’re currently doing and the behavior you’re seeing in order to help here.

M

Maxbuzz

Partner

Hello @HaiNN You should have a profile available in Klaviyo to associate an event.

https://theforms.pro

H

HaiNNAuthor

Contributor I

Hello @HaiNN You should have a profile available in Klaviyo to associate an event.

Thank you for answer my question, can you explain more for me about it? The flow im using is, i create custom metric then i create segment with trigger is this custom metric. When customer do something in store (example: customer register) i call API create event (https://developers.klaviyo.com/en/reference/create_event) with this custom metric and profile of this customer, it will create a profile in Klaviyo. Is this profile will show in app?

Thank you.

Kim StrauchAnswer

Klaviyo Employee

@HaiNN,The profile should show up in the UI. These events are created async so it may take some time before the event & profile show up in the UI.

A few things to check
1. are you receiving a 202 response from the API? If not, the output should provide more details about the error
2. are you using an email address that ends in “@example.com” or “@test.com”? These may be dropped by Klaviyo, since they’re not real email addresses.
3. It’s possible you’re using a profile ID and a conflicting identifier, as discussed in this post:

We need a few more details on what you’re currently doing and the behavior you’re seeing in order to help here.

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