Segment Building - Retargeting

Question

Hi Klaviyo Community,I’m in need of some help. My goal is to build a segment that targets customers who purchased a sample size in a specific category but never purchased a larger size of said sample in this category. This segment would then help us target those customers. I built out the segment definition, but think I’m doing something wrong as I keep getting a “0” or profiles that I can preview and see are wrong. Here is what I currently have. Any suggestions or recommendations to accomplish my above goal? What am I missing?Thanks in advance!

Byrne C · Accepted Answer

Hey ​@shanermp,Thanks for the question! The first thing you’ll want to check is whether you have products that have an AttributeSize of Sample (1oz), that don’t have the other values in their AttributeSize property. It might be worth checking out your 1 oz sample products to check and see if they’re tagged correctly in this way. Can you confirm that you have products like this?If so, the next step would be to find an example of a customer who has made one of these purchases on your WooCommerce store, and then check to see why they’re not entering the segment. Do they meet all the conditions, but somehow don’t enter the segment anyway? If so, let me know - would be happy to look into this a bit more with you!-Byrne

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