Unable to set Profile SMS to SUBSCRIBED

Question

I am successfully adding new Profiles to Klaviyo via the API. I am getting the Profiles added to a List and also success in having the Email status as “Subscribed”. But I can’t get the same for SMS.

I am including this in my request body:
"subscriptions": {
                               "email": {
                                   "marketing": {
                                       "consent": "SUBSCRIBED"
                                   }
                               },
                               "sms": {
                                   "marketing": {
                                       "consent": "SUBSCRIBED"
                                   }
                               }
                           }

If double-opt in is the issue, I am getting no email/text for confirming the opt in either.

KeviSunshine · Accepted Answer

Hi @MaxT,I left a comment with a working version of the bulk subscription endpoint that was subscribing SMS profiles here:Beyond double opt-in (as you mentioned), another thing to check is whether you’re testing with a profile that has already unsubscribed from SMS. I don’t know if this is still the case, but at one point in order to re-subscribe a profile to SMS you needed to add them to a list with the name “SMS Subscribers.” I can’t find documentation for this or my old support thread, but this was definitely the case and we still subscribe all SMS people to this list.Hope that helps.Cheers,Kevin.

Kim Strauch · Answer

Hey @MaxT, I just answered what seems like a related question here:Please lmk if that unblocks you / solves your problem!

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