Solved

Unable to set Profile SMS to SUBSCRIBED

9 months ago
May 28, 2024
4 replies
234 views

+1

MaxT
Contributor I
7 replies

I am successfully adding new Profiles to Klaviyo via the API. I am getting the Profiles added to a List and also success in having the Email status as “Subscribed”. But I can’t get the same for SMS.

I am including this in my request body:
"subscriptions": {
                               "email": {
                                   "marketing": {
                                       "consent": "SUBSCRIBED"
                                   }
                               },
                               "sms": {
                                   "marketing": {
                                       "consent": "SUBSCRIBED"
                                   }
                               }
                           }

If double-opt in is the issue, I am getting no email/text for confirming the opt in either.

Best answer by KeviSunshine

Hi @MaxT,

I left a comment with a working version of the bulk subscription endpoint that was subscribing SMS profiles here:

T

Error creating new profiles with phone_number only

Beyond double opt-in (as you mentioned), another thing to check is whether you’re testing with a profile that has already unsubscribed from SMS. I don’t know if this is still the case, but at one point in order to re-subscribe a profile to SMS you needed to add them to a list with the name “SMS Subscribers.” I can’t find documentation for this or my old support thread, but this was definitely the case and we still subscribe all SMS people to this list.

Hope that helps.

Cheers,

Kevin.

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M

+1

MaxT
Author
Contributor I
7 replies
9 months ago
May 28, 2024

I meant to add I am using this endpoint: https://a.klaviyo.com/api/profile-subscription-bulk-create-jobs/

+8

KeviSunshine
Expert Problem Solver III
159 replies
Answer
9 months ago
May 28, 2024

Hi @MaxT,

I left a comment with a working version of the bulk subscription endpoint that was subscribing SMS profiles here:

T

Error creating new profiles with phone_number only

Beyond double opt-in (as you mentioned), another thing to check is whether you’re testing with a profile that has already unsubscribed from SMS. I don’t know if this is still the case, but at one point in order to re-subscribe a profile to SMS you needed to add them to a list with the name “SMS Subscribers.” I can’t find documentation for this or my old support thread, but this was definitely the case and we still subscribe all SMS people to this list.

Hope that helps.

Cheers,

Kevin.

M

+1

MaxT
Author
Contributor I
7 replies
8 months ago
June 12, 2024

Thank you regarding the SMS subscription status issue. However, now I have a new problem.

Previously with all my testing the above code was creating/updating Profiles and successfully marking them as Email “Subscribed” I was using the February 2024 Revision throughout all my testing.

Now today I noticed all of the Profiles are coming into Klaviyo as Email status “Never subscribed”.

The only code I changed is I recently updated to the latest GA revision May 2024. But I see no change log notes related to this.

Please HELP as there are only a few weeks left to this new API deadline! thank you.