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Contributor I
May 14, 2025
Solved

Unable to transfer ownership

  • May 14, 2025
  • 4 replies
  • 121 views

Hello, I create and manage Klaviyo accounts for clients before transferring ownership to them at the end of our program. I’ve been doing this for a year now, so I’m quite familiar with how to do it, but today I’m suddenly just… not able to? We have the client added as an Admin to the Klaviyo account, and when I open up the role dropdown, “Owner” just isn’t there. What would cause this?

    Best answer by saulblum

    There was a known issue, that should be resolved now.

    4 replies

    MANSIR2094
    Expert Problem Solver IV
    Expert Problem Solver IV
    May 14, 2025

    Hello ​@dfm_lancec

    This usually happens when the account was created under a klaviyo partner account. Only klaviyo support can transfer ownership in that case. You will need to contact them directly and request the ownership change to the clients admin.

    Mansir Digital Portfolio
    emma.owens
    Community Manager
    Community Manager
    May 14, 2025

    Hi ​@dfm_lancec ! 

    Can you confirm that you are the current owner of that account? 

    Only the current Owner can transfer ownership. If you are not the Owner, you will not have the ability to choose Owner from the dropdown! 

    saulblumAnswer
    Klaviyo Employee
    May 14, 2025

    There was a known issue, that should be resolved now.

    emma.owens
    Community Manager
    Community Manager
    May 16, 2025

    Hi ​@dfm_lancec !

    Can you confirm if the issue resolved itself?