Hello, I create and manage Klaviyo accounts for clients before transferring ownership to them at the end of our program. I’ve been doing this for a year now, so I’m quite familiar with how to do it, but today I’m suddenly just… not able to? We have the client added as an Admin to the Klaviyo account, and when I open up the role dropdown, “Owner” just isn’t there. What would cause this?
Solved
Unable to transfer ownership
Best answer by saulblum
There was a known issue, that should be resolved now.
+20Hello
This usually happens when the account was created under a klaviyo partner account. Only klaviyo support can transfer ownership in that case. You will need to contact them directly and request the ownership change to the clients admin.
Watsapp number (+2349151237531)
+20Hi
Can you confirm that you are the current owner of that account?
Only the current Owner can transfer ownership. If you are not the Owner, you will not have the ability to choose Owner from the dropdown!
+20Hi
Can you confirm if the issue resolved itself?
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