Hi, I’m really interested in purchasing using this plugin but have gotten no response when trying to reach out to
So anyway, I’m looking for others who have bought and used the plugin (ideally for the purpose I described) and can vouch for their experience with it. Any feedback would be much apreciated asap. Thanks.
------
Now, if you’ve read this far, here’s a more detailed question I’m also trying to get answered re: the plugin:
In short, i want to generate a time-sensitive coupon that will appear in a a thank you email that purchasing customers will receive immediately after they purchase a product. I want them to then have 72 hours, for example to use the coupon.
My question is regarding how/when the generation and expiry functions work. The how-to page says:
"1. A shopper initiates the checkout process & we generate a coupon
First, when an existing customer starts checkout, the Klaviyo Toolkit plugin will automatically create a coupon code and limit the use of that code only to this person’s email address. If they aren’t logged in or are a new shopper, we’ll generate a coupon when they enter their email address in the email field on checkout. "
Ok so code is generate when they initiate checkout or enter email if new user. But what happens with a 72 hour time expiry if they then abandon cart during that session and then return later to complete the purchase? Will the timer reset from when they actually complete the purchase and/or will a new code be generated then?
Those people will already be in a different abandon cart flow and it may take them time to complete the purchase (a high percentage of our customers do in fact do exactly this) that eats into or eclipses the 72 hour period from time of coupon generation. WHich would make the thank you email in those cases ineffective.
Anyone Using the Klaviyo Toolkit Plugin by Tribe Interactive?
Reply
Log in to the Community
Use your Klaviyo credentials
Log in with Klaviyo
Use your Klaviyo credentials
Log in with KlaviyoEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.