Backup for custom font not displaying in Outiook 2010, 2016

  • 27 September 2022
  • 2 replies

Badge +6

Hi there,

I know that custom fonts don’t work in all email environments. Most email environments are displaying a backup font (custom font is Acumin Pro Condensed, backup should be Helvetica, Arial or a generic sans-serif). In Outlook 2010 and 2016 it’s displaying as Times New Roman. Is there a way to make the backup display correctly in those versions of Outlook? If it can’t display Acumin I’d like it to display Arial/Helvetica. Is this possible in the new drag & drop template?



Best answer by Taylor Tarpley 28 September 2022, 20:14

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2 replies

Userlevel 7
Badge +60

Hi there @ajohns


Thank you for making us aware of this situation! 


I can confirm this isn’t expected behavior as Helvetica and Arial should be a successful backup font. I have opened a support ticked for you on your behalf and a member of our awesome support team should be in contact with you.


Thanks for participating in the Community,


Badge +6

This is still happening (and yes, I declared Arial as my backup font when I added a Google font (using Barlow/Barlow Condensed instead of Acumin now).

Any updates on when this might be fixed?