+2
Hello guys,
When I'm trying to import my custom HTML template, it keeps saying:
We couldn't find the following images: "", "", "", "", "". Make sure they are included in the zip file you uploaded.
The images in the template are hosted on my own webserver. I also tried stripping the URLS to just ‘test-image.jpg’ f.e. and include them in a zip, but then I get a message that ‘test-image.jpg is missing’… Can someone help me out?
Thanks in advance!
Best answer by David To
View original
+60
Hello
Thanks for sharing this with the Community!
The import error you are seeing can typically occur from several reasons. I would recommend double checking the following:
For further assistance in custom HTML templates, we would also recommend leveraging Klaviyo’s extensive network of agency partners.
Hope this helps!
-David
+1
I have the same problem but even simpler…
I downloaded the template from Envato.
I have the HTML file, I have all the image files, nice and zipped.
But still I get the error to make sure the files are in the zipped file.
It’s getting very frustrating.
+61
Hi all,
Thank you
Please make sure that any elements in the template you're importing don't have empty background attributes. Here's an example of what that might look like:
Thanks and have a wonderful weekend.
+2
I am having the same issue and do not have any empty backgrounds
+1
I had an external JS file that was included in my export from Drip. When I excluded it (and removed the reference from the HTML), the import worked fine.
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