Question

I am having trouble understanding if/else condition for my custom HTML email

2 months ago
12 September 2023
2 replies
49 views

+1

Sumit_2809
Contributor II
3 replies

I am getting trouble understanding how can I apply hide and show block based on event trigger and value for my custom HTML email template.
I have 6 ancillary and I wanna show to specific people who have not purchased it and hide who have purchased that is been purchased.

2 replies

Userlevel 7

+60

stephen.trumble
Community Manager
1193 replies
2 months ago
13 September 2023

Hey @retention

Would you now how to help @Sumit_2809 with his custom HTML email template?

+1

Sumit_2809
Author
Contributor II
3 replies
2 months ago
13 September 2023

@stephen.trumble , I've attempted to utilize every available action and event property, but what's being copied is {{ event.isbaggagebooked|default:'' }}. According to Klaviyo's logic, it should be event|lookup:'isinsuranceapplied'=="false," or but it doesn't seem to be functioning as expected. It's either getting skipped or hidden, even when the value is "false."

I am having trouble understanding if/else condition for my custom HTML email

2 replies

Reply

Most helpful members this week

Reply

Want to discuss strategies with other Klaviyo users?

Most helpful members this week

Sign up

Use your Klaviyo credentials

Log in to the Community

Use your Klaviyo credentials

Scanning file for viruses.

This file cannot be downloaded