Image deliverability issues

Question

Hey!As an aspiring email marketer, I’m practising my template designing skills by recreating emails of another brand that I like and sending them to a hotmail and a gmail account of mine to test the deliverability.Aside from the fact that they always land in the spam folder, I am particularly troubled with the innability of the pictures to show on the hotmail account. Even the logo! All I receive is emails with just the text parts, although the colours and the blocks of the original email are still on point. It’s like someone just removed the images… All I can think of is that it might be because I take these images directly from the other brand’s website without any authority to do so… Is that valid?And if it is, then how does it differ from having a client give you pictures from a file of their own? Wouldn’t it be the same?

Spark Bridge Digital LLC · Accepted Answer

Hey Basil!What is the email domain your are sending from in Klaviyo? If you are testing your emails with your own Gmail email address to your own Gmail account, that will almost always land in spam! Ideally, if you want to test your email sends - you are deploying them from Klaviyo via a business email address.If you just want to send yourself tests you could whitelabel the sending email address in your Gmail account to ensure it always lands in your main inbox.And for the images issues, this is normally due to the email landing in Spam. As a safety measure, inbox providers like Gmail/Hotmail will only show the text-version of your email and not ‘download’ in the images until the recipient approves the message as not being Spam.Here are a few more awesome posts on Spam placement as well:https://www.klaviyo.com/blog/steps-deliverability-spamhttps://help.klaviyo.com/hc/en-us/articles/12034571748251-Troubleshooting-why-emails-go-to-spam

Basil · Answer

Also, when I send the emailon the gmail account the images appear, but, for those that don’t have a link attached to them, when I hover over them, a download button appers on the bottom right corner of the image. Andif I click on the image it opens(I’m not talking about a link. I mean the image opens full screen)! As if it is not just an embeded graphic ofthe email. What am I doing wrong??😂

Image deliverability issues

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