Hi @MadihaKiran - welcome to community!  If I may ask, what ecommerce platform are you using?  Most platforms that integrate with Klaviyo has a “Refunded Order” event that you can use to trigger a Flow from.  So, you can build a Flow that’s triggered whenever a “Refunded Order” occurs to send additional messages when that occurs for a customer. 

If you’re on Shopify, you can reference this document that explains all the events that Shopify passes into Klaviyo if you use the standard Klaviyo Shopify Integration:

• Reviewing Your Shopify Data - Refunded Order

If you use other platforms, a few of the popular ones are listed here:

• Reviewing your BigCommerce Data
• Reviewing your WooCommerce Data
• Reviewing your Magento 2 Data

Hope this helps!

Hey @MadihaKiran,

Building on top of the great details provided by @retention, I would suggest taking a look at the following Help Center articles. These articles will guide you on how to build a dynamic table block within your metric triggered flows by referencing the event metadata that is triggering the flow. 

• About Using Event Variables to Personalize Flows
• How to Build Dynamic Blocks in a Flow Email
• How to Insert a Dynamic Image in an Event-Based Flow Email
• Repeating a Block Based on Dynamic Data

Hope this helps!

David