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New Template Editor – Am I the only one seeing a lot of bugs?

  • 31 October 2021
  • 12 replies
  • 592 views

Userlevel 2
Badge +2

Hi all,

 

As much as I love the new template editor, it sure feels a bit buggy and not ready for prime time.

  • The UI becomes unresponsive at times and you need to leave the editor and come back
  • Sometimes auto save stops and the save button doesn’t work, so you basically lose your edits since last save.
  • The section padding switch is funky; if you set some padding, leave the panel, and come back, it looks “off” even though there’s clearly padding visible in the section. Clicking the switch again “resets” the padding to default values. So better remember how much padding you have in there, and try not to touch it.
  • Preview is weird, especially mobile preview. When you remove the mobile margins, preview still shows margins around the content. Only if you actually send a test email you can confirm that the margins are actually gone. Also, sometimes I need to leave the editor and come back in order for preview to show things correctly.
  • Undo is nice, but not really unreliable. Sometimes it undoes some weird things.
  • Also, anybody know how to edit or delete saved sections?

Thanks, -oo

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Best answer by Taylor Tarpley 3 November 2021, 23:37

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12 replies

Hi! 
 

You’re not the only one seeing a lot of bugs. It’s super frustrating! Especially frustrating when you’ve spent the entire day making updates only to find out late that things are NOT updating! Ugh! 

  • The sections are NOT updating universally as mentioned in the launch event 
  • Im adding link and they aren’t showing up in the actual emails that are being sent out
  • Things are NOT auto saving 
  • Links aren’t working
Userlevel 2
Badge +2

More things I’ve noticed today

  • If you create a new campaign that uses a template created in the new editor, the preview email’s subject line shows the name of the template instead of the actual subject line! I simply cannot make sure the campaign will go with a proper subject anymore.
  • On the review page I get this alert: We couldn't find an unsubscribe link in your email. Klaviyo will automatically add an unsubscribe link when sending the email if you don't add one.’ There is clearly an unsubscribe link in our footer, so I have no idea it’s not seeing it.
  • Link styles are ignored in Gmail – wasn’t the case before the new editor

This is a bit depressing. :thinking:

-oo

I’m waiting to chat with support because my new editor still isn’t showing but maybe I should hold off...

Userlevel 6
Badge +47

Hi all, 

 

Thank you so much for providing valuable feedback for this new feature! I have conversed with and sent these observations to the product team and they have taken note of the issues you have raised. Working to address these issues with the new editor is a top priority to us so you can use this exciting new feature smoothly and successfully. 

 

As mentioned in the KPE, the universal content (updating all bocks universally in all templates) is not set to roll out until later this year. We were showcasing the feature to share what’s to come. The team is aware of the issue with preview sends and is currently at work for a solution. We are also building out functionality that will allow users to delete and rename saved content directly in the Saved tab of the new editor. This feature will be available soon so keep your eyes very peeled! 

Additionally the issue below has been addressed and since fixed: 

  • Fixes to the text block, including link styling, text not appearing in sends, and custom fonts 

 

Please leave more additional feedback via this link: https://forms.gle/7hcuAoyv9p257a4u8 for any additional observations. It’s also available from the help button in the bottom right corner of the new editor under “Submit Feedback”. 

 

Thank you so much for raising these issues so they can be addressed help the Klaviyo Community at large have a more enjoyable experience! 

Userlevel 2
Badge +2

Hi @Taylor Tarpley. Thank you for your response. I hope I didn’t have a negative tone in my comments. The new editor is great actually; it’s just a bit buggy though :grinning:

The worst issue at this point is that I cannot use a custom subject line in any of the emails using templates created with the new editor. This is a blocker, and I hoping it gets fixed soon (I also created a support ticket about this)

Also thanks for pointing out the feedback tool. Happy to submit more observations – I’m actually a UX designer and I work with QA teams pretty closely

2months on from this and still bugs regarding the “undo” feature.. will this be fixed? It’s taking ages to learn the layout features as every time I click to try something it sends my email way out of whack and then I can’t “undo” to get it back to how it was. 

Userlevel 6
Badge +47

Hi @Foodstuff_pru

 

Thanks for sharing your experience with the Community! 

 

At this time, there aren’t any reported bugs working on for the ‘undo’ feature. This feature should be functioning without error in the new template. Do you mind sharing more surrounding your experience with the ‘undo’ feature not working?

 

If you edited or deleted a piece of your template and was not able to ‘undo’ the action and return to its original state, this could potentially be a browser or cache error. If you find that the editor is being laggy, I would suggest using Google Chrome when editing templates along with clearing your cache/cookies in the browser then trying to use the ‘undo’ feature again. The new editor takes a lot of brain power for Chrome and sometimes needs additional 'room to breathe' and clearing your cache/cookies helps in this regard.

 

Thank you for your participation in the Community!

 -Taylor 

Userlevel 1
Badge +2

Definitely not the only one. The new builder is close to impossible to use on a daily basis. Can’t Klaviyo afford a QA specialist whom would extensively test out new features before releasing them? Woah...

Userlevel 6
Badge +47

Hi @moodxmanager

 

Sorry to hear you haven’t been loving the new Template builder and appreciate you speaking up! 

 

Do you mind outlining your issues or inconveniences you’ve experienced with it? I would love to find solutions or workarounds for you or submit any feature requests you might have! 

 

Thanks for sharing your voice on this! 

-Taylor 

Userlevel 1
Badge +2

Your customers shouldn’t be doing the work for you, Taylor.

Sit down for an hour and try to edit a previously built email. Write everything that goes wrong (when you plan on doing an action X, but instead it does Y). By the end of the hour, you’ll see that you’ve spent more time writing down template errors, than performing any actual work.

If you did more actual work than writing down the errors, try to adjust your email for mobile and desktop. That’s where it starts to malfunction really really bad.  

Badge +1

Main bugs I’m seeing:

  • Dragging sections up or down the template often yields unexpected results. They look fine in the editor, but then in the preview they aren’t where I left them. I have to go back into the editor, where they then DO show up in the wrong spot, and move them again to where I want them. And sometimes it happens all over again and I have to repeat. 
  • Often I replace an image with an updated one. Then if I clone that updated image, the clone shows up as the previous version. 
  • Auto-save is not consistent, as mentioned above. It works about 80% of the time, but often I look away and then return to find an old link or image that I placed a long time ago has suddenly appeared.
  • This is an old one, but it still grates on me - I have a custom CSS block in my template that makes some changes to mobile views. If I choose the mobile view in the editor, it ignores my custom CSS. However, if I click “Preview and Test” in the top right corner, and choose the mobile view there, it displays correctly. Seems weird, but easy work-around. 

There are certainly others, but these are the ones that are top of mind for me at this hour. 

 

Userlevel 1
Badge +2

Main bugs I’m seeing:

  • Dragging sections up or down the template often yields unexpected results. They look fine in the editor, but then in the preview they aren’t where I left them. I have to go back into the editor, where they then DO show up in the wrong spot, and move them again to where I want them. And sometimes it happens all over again and I have to repeat. 
  • Often I replace an image with an updated one. Then if I clone that updated image, the clone shows up as the previous version. 
  • Auto-save is not consistent, as mentioned above. It works about 80% of the time, but often I look away and then return to find an old link or image that I placed a long time ago has suddenly appeared.
  • This is an old one, but it still grates on me - I have a custom CSS block in my template that makes some changes to mobile views. If I choose the mobile view in the editor, it ignores my custom CSS. However, if I click “Preview and Test” in the top right corner, and choose the mobile view there, it displays correctly. Seems weird, but easy work-around. 

There are certainly others, but these are the ones that are top of mind for me at this hour. 

 

The first one is what frustrates me most, especially when you need to add or edit more than one email. It’s like, the time spent while looking for workarounds deprives all of the benefits that Klaviyo has to offer IMO.

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