Only flow emails get clipped, campaign emails send fine

Hi @pete,

Thanks for sharing this with us.

This is unusual indeed. There’s nothing inherent about non-ACSII characters in flows that would cause the email to clip (that wouldn’t apply to campaigns). What comes to my mind is any additional settings enabled specifically on the flow email that isn’t present on the campaign email, for example, UTM parameters adding to the size of the email.

Also, if you ran lots of tests from the same email template, and the message becomes threaded in your inbox, it can reach a size large enough that Gmail would clip it. I’d test the email template again (in both a flow and campaign) with a new subject line to rule that out. If you still have trouble after this, I recommend creating a support ticket and leave a note in there that you’re looking to have this addressed by the templates team who can have a closer look at the email itself. Also let us know if one of the aforementioned solutions works for you :)

Hope that was helpful!