Im editing an email template but the images aren’t loading, not even the klaviyo logo on “powered by klaviyo) , already cleared cache from my browser, tried on incognito disabled my plugins but still nothing, the images are less than 5mb, way less, they’re under the 2000 px in height
this is how it looks like
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/b98c4c0d-4d75-4013-a793-c79fb86c17ae.png)
this is how it looks on the when i upload an image
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/ece389f3-8a49-46ee-9288-19e2f966f764.png)
in size they show undefined x undefined
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/22b152fc-43f4-47e0-b068-18804fee8951.png)
and in images and brand it show like this
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/2795a2b3-1b15-4d43-8d4d-bb2c4fbb22f2.png)