Why aren't my images showing in template editor?

  • 31 May 2023
  • 1 reply

Badge +1

Im editing an email template but the images aren’t loading, not even the klaviyo logo on “powered by klaviyo) , already cleared cache from my browser, tried on incognito disabled my plugins but still nothing, the images are less than 5mb, way less, they’re under the 2000 px in height

this is how it looks like


this is how it looks on the when i upload an image

in size they show undefined x undefined 

and in images and brand it show like this



Best answer by Taylor Tarpley 1 June 2023, 16:21

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1 reply

Userlevel 7
Badge +60

Hi there @Robgr


Thanks for sharing your question with us! Happy to help! 


5 MB is our maximum file size, however, we do encourage using images that are 1MB or smaller, as larger images can load slowly, leading to a poor recipient experience. While 2000 px in height, can you ensure that the image is 600px or less in width as well? We explain this in more detail in our documentation about images in email.


Do you mind trying our these steps and seeing if these solve your issue? Thanks for participating in the Community!