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CaylaContributor I

asked in Campaigns and Flows

Font Issue

Hey, I was hoping someone could help me with an issue with my Poppins font on my emails.I am using Poppins Normal 400 font and it looks correct on the preview and while editing the whole time on Klaviyo’s side. However when i send the preview and open it on my email all the text is in BOLD? I have double checked and there is no Bold selected.Does anyone know why this may be happening and hopefully a solution to how I can fix my issue?Thank you!

143

11 days ago

Konic GroupProblem Solver I

asked in Lists, Segments, and Profiles

Is it possible to send emails to implicit consent profiles?

Hi everyone,I do have a question about how you guys deal with implicit consent profiles. In my case, these are the people that give us their mail addresses but they do not click to opt in our email marketing. We still send flows for these people (abandoned check out, browse abandoned, viewed abandoned, etc.) but tend to not send any campaignsMy question is:Is it possible to send flows and campaigns to these people?

8143

7 months ago

gaurav.mContributor I

asked in Email Templates and Coupons

Looping over {% catalog %} tag

I have a product catalog and I want to programmatically access that catalog in my email templates. I am able to access a single catalog item using a syntax like:{% catalog itemId %} {{ catalog_item.title }}{% endcatalog %}However, I am not able to figure out how to perform advanced operations on catalog collection programmatically.For example, I would like to find top 10 highest rated items from the catalog in a particular category and then randomly pick 3 items from that list and use those in an email template.Any insights regarding this will be highly appreciated.

2343

1 year ago

dgriggContributor I

asked in Campaigns and Flows

Email template person.id not populating

I’m trying to create an email with a URL that contains the profile’s unique ID. This is an example of the linkhttps://my-website.com/some-page/{{ person.id|default:'uuid' }}The person.id is never populating in preview mode, even when selecting a profile. Other fields like name, email, location populate. Is there something I am missing?

1043

7 months ago

epgContributor I

asked in Integrations and Reviews

Handling multilingual catalog items through the Catalog API

We have English and French profiles (their language preference is stored as a property) and would like to start utilizing dynamic product feeds and recommendations. What is the recommended way of setting up a Custom Catalog using the Catalogs API so we are able to send emails containing dynamic product blocks in the recipients preferred language? Should we be utilizing “custom metatdata” to store translations, urls, etc? Or should we be creating a Catalog Item in each language for each product? If the latter, how should we be handling the uniqueness constraint on the Catalog Item “id”?

2763

1 year ago

kfodorProblem Solver I

asked in Campaigns and Flows

Filtering out people from one flow that are in another

I’m creating two flows: Flow A for people who order product A and Flow B for people who order product B. I would like to prevent people who order both product A and B from entering both flows. I believe this should be possible using the flow filter ‘Received email where flow equals X zero times over all time’.At the moment, neither flow A nor flow B are showing up as options when I try to enter their names in the box shown above. Currently both flows are set to draft and no emails have been sent from either flow. Will they only show up once at least one email has been sent? Or is there another way to set this filter up in advance of making the flows go live?

4413

1 year ago

Jdudley227Contributor I

asked in Campaigns and Flows

Conditional Splits vs Separate Flows - Post Purchase

Hello,I’m setting up a post-purchase flow for a client for when their customer buys a certain product (in this case it’s a build-your-own sample set of perfumes). I want the first email to send immediately after buying one of the sets, and then I want the second email to send the day after the order ships (or is marked “fulfilled” in shopify, which usually signifies that a shipping label was created).The first email is set up with a trigger to send immediately after someone purchases that specific product. From there, my question is: would it be cleaner to set up a second flow that triggers when “order is fulfilled” for that specific product, or should I add a conditional split to the first flow, basically checking to see if the order was fulfilled before sending the second email? When trying to set up the latter scenario, the issue I’m running into is having to set a specific time frame, such as “order fulfilled for X product within X days” in order to qualify the profile to move down

523

1 month ago