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9051 Topics

F
Problem Solver I
FannyProblem Solver I
asked in Campaigns and Flows

Snowfall effect on my newsletter?

HiIs there a way to add a snowfall effect on my newsletter? (at least on the top?)I want to personnalize my Holidays campaign a bit more.Thank you!

2
Mailbox Manny
Partner - Silver
2 years ago
A
Contributor I
AnhVContributor I
asked in Sign-up Forms

Sign up form suddenly disappeared from desktop

Hi, I don’t know why my sign up form disappeared from desktop view, I didn’t make any changes in the setting. It still shows up on mobile; My site: hereDoes anyone know how to get it back on desktop?Thank you!

2
A
Contributor I
2 years ago
K
Contributor I
kaphaneContributor I
asked in Lists, Segments, and Profiles

How to translate label of fields : email preferences ?

Hi,I would like to be able to translate these fields (firstname, lastname) into another language than English, how can I do that?Thank youLists & Segments > List x > Subscribe & Preference Pages > Preferences 

2
K
Contributor I
2 years ago
S
Contributor I
SarahTSKContributor I
asked in Accounts and Settings

Blocking Email Addresses From Known Bots

Hi GuysWe have a known BOT that appears daily and abandons the same product at the same time. Very tedious but also annoying because our abandoned cart sequence starts.We know what the email address is (it’s the same daily) so we wondered if there was a way to block this in Klaviyo so it just gets supressed as soon as it arrives? It’s not a google bot checking pricing, it’s a BOT pretending to be Clearpay.ThanksSarah 

2
S
Contributor I
2 years ago
C
Contributor I
Caroline NunesContributor I
asked in Analytics and Deliverability

Transactional Emails

When creating a flow for transactional emails can I add informations from analytics to the email template? like product image, product name, etc.

2
sourabh
Partner
2 years ago
bhas
Active Contributor I
bhasActive Contributor I
asked in Analytics and Deliverability

Server IP is in 3 blacklists

Hi, I was running deliverability analysis using this tool (https://www.mail-tester.com/) and it gave my email a rating of 7/10, which is good, but not great. My Spam Assassin score is -1 (lower than -5 and the email is toast). What concerns me is that my server IP is in 3 blacklists Additionally, another major issue is that there are two broken links (which appear to be tracking links not within my control How do I fix these issues and improve my deliverability?

2
bhas
Active Contributor I
2 years ago
G
Contributor I
Giuseppe8910Contributor I
asked in Integrations and Reviews

Shopify issue: collecting added cart and product data into Klaviyo

Good evening guys, i think i have a communication problem between Klaviyo and shopify.Klaviyo only tracks startered checkouts but not product page visits or cart additions.Also, when I go to create a trigger or a conditional, no variable comes out, such as collection, items, discount codes etc ...What could be causing the problem?

2
G
Contributor I
2 years ago
L
Problem Solver I
LealynPapayaProblem Solver I
asked in Campaigns and Flows

What percentage of revenue should be from Klaviyo and what percentage from campaigns vs. flows?

Hi! I had seen this somewhere on the Klaviyo site where they gave approximate goals to shoot for and I can’t find it. 

2
L
Problem Solver I
2 years ago
V
Contributor I
Val H.Contributor I
asked in Campaigns and Flows

New Editor? Feature Suggestion: Stop opening a link in a new tab if you click an more than once.

Not a question. Just a request. Please make it so that when we click an image it doesn’t pop open that link in a new tab. 

2
V
Contributor I
2 years ago
O
Contributor I
OliverContributor I
asked in Lists, Segments, and Profiles

[WooCommerce] Is there any way to see if a user is a guest or registered?

Hello,On our WooCommerce website, we have both guests and registered users who place orders.I’d like to set up a flow to encourage guests to create an account (eg. after their second order). I can’t seem to find any way to distinguish guest users from registered accounts in the data Klaviyo has on our store. Does anyone have an ideas here?Cheers,

2
M
Contributor I
3 months ago
R
Contributor I
RavidContributor I
asked in Campaigns and Flows

Creating dynamic flow based on specific category

Hi guys, I’m trying to build a dynamic flow based on the category the user viewed and that will show the user only the products from the certain category he viewed. how can i do it? 

2
R
Contributor I
2 years ago
jordank
Contributor III
jordankContributor III
asked in Campaigns and Flows

Issue with previews

My social media links and unsubscribe section are showing up twice (double) in my previews, but they are not in the design that way… how do I change this or what is happening? Thanks!

2
jordank
Contributor III
2 years ago
S
Contributor IV
SunilContributor IV
asked in Sign-up Forms

How do I set up 2 pop ups forms appearing at different times?

Hi I am trying to do the following:Someone suggested I could have 2 different pop ups appearing at different times, say after 2 seconds, then after 10 seconds. Is that a done practice or too much overload for visitors?I think it will give more opportunity to optin. The 1st discount popup (appearing after 2 seconds) would send the discount code in the 1st email and then send the newsletter tips/promotions in subsequent emails, and the 2nd optin form is the newsletter, (ie 1st email is the “3 tips” info, second email could be the discount code….so it would be a case of switching the order of the first 2 emails around for each optin form.How do I set that up? And do I link the discount pop up to a flow? (the “welcome series”?) and then link that flow to the newsletter? Do I link the 2nd pop up for the newsletter to a campaign rather than a flow?

2
S
Contributor IV
2 years ago
G
Contributor I
Giuseppe8910Contributor I
asked in Campaigns and Flows

Dynamic Coupon Auto Apply to Cart

Hi guys,Can I use a dynamic coupon created by Klaviyo for automatic application to the cart?Caution. I use it for the cross-sell flow and not for the abandoned cart flow.Now I use a code like this with static coupon:https://mysite.myshopify.com/cart/42117860458721:1?channel=buy_button&discount=DISCOUNT50This code does not open the cart with the abandoned cart, but opens the cart with a specific product identified by the code 42117860458721: 1Can I use a dynamic coupon created by klaviyo, instead a static copuon created by shopify for create a address like this?I would like to create a button that, when click on it, open a cart with a specific product and a dinamic coupon already applied.is it possible to do this?Thanks

2
G
Contributor I
2 years ago
W
Contributor III
Wmorris2468Contributor III
asked in Lists, Segments, and Profiles

How can I 'select all' when adding products to a segment definition?

Hi all (first question!), When assigning products to a segment definition, I can’t see a way of selecting multiple products that meet my criteria at the same time. For example:We’re a soda business.Let’s say I want to target anyone that has bought cherry flavoured soda in the past.In the search bar, I type in ‘cherry’ which brings up all of our cherry sodas, with the small selection boxes on the left. There’s no ‘select all button’ (that I can see), and when I tick one product, instead of remaining on that search result screen, Klaviyo jumps out of it. I’ve tried the usual trick of holding down the ‘ctrl’ key, which usually works for multiple selections, but not here. I have to click each product and then rerun the search each time (which gets tedious when adding 50+ products to each definition!).  Any guidance on this would be extremely helpful! Thank you :-)  

2
W
Contributor III
2 years ago
S
Contributor I
SteveHContributor I
asked in Lists, Segments, and Profiles

Which Engagement Track segments to use?

I have a query regarding Engagement Tracks and the Daily, Weekly and Monthly categorisation.I’ve re-read this article 2 or 3 times:https://help.klaviyo.com/hc/en-us/articles/360037527052-How-to-Create-a-Sending-Schedule-Based-on-Email-EngagementDo I make the decision to send daily, weekly or monthly and then set up the Tracks? Or do I have to set up Tracks A-E for every category? Then how do I use the track segments?I'm confused...

2
R
Contributor I
1 year ago
S
Problem Solver I
SergobabaProblem Solver I
asked in Campaigns and Flows

There was no price drop activity over specified period of time.

I am making changes to my store but the klaviyo activity price drop is not seeing any of this. I am getting the message: There was no price drop activity over specified period of time. Even though I changed the price of certain items by 20% atleast. How can I fix this ? :)

2
S
Contributor I
2 years ago
N
Contributor IV
NikkiContributor IV
asked in Campaigns and Flows

Many Duplicate Abandon Cart Emails

Hello!Some weird duplication is happening with our abandoned cart emails. A customer had emailed to say she received 6 to 8 abandoned cart emails.I checked analytics and this is happening for a number of people. (Image attached). TRIGGERPeople will enter this flow when they Added to Cart.FLOW FILTERS (2)Placed Order zero times since starting this flow AND Has not been in flow in the last 10 days  

2
N
Contributor IV
2 years ago
jordank
Contributor III
jordankContributor III
asked in Integrations and Reviews

GoDaddy and Klaviyo Integration

Hi there,I was wondering if you can do email marketing if a website domain is through GoDaddy? Can Klaviyo integrate GoDaddy? Or is there anything special I need to know? Thanks!

2
M
Contributor I
14 days ago
F
Contributor I
FlorapiranaContributor I
asked in Lists, Segments, and Profiles

segmenting a list into small segments

Hi everyone ! I need your help! i need to send an e-mail to 200 000 people. i can only send my email to 10500 people at the time.  so I have to create segments with only 10500 persons.  how can I Do that with my huge list?  i went to « create a segment » than « if someone is in the list » and dates added.  thanks in advance for you help!! 

2
Julia.LiMarzi
Klaviyo Employee
2 years ago
V
Contributor I
VinnieTContributor I
asked in SMS

Order Reminder SMS Automation

We are trying to automate an SMS reminder to all customers who have not placed their weekly order by the order cut off deadline. BackgroundNew menu released = Monday/TuesdayOrder deadline = Thursday 1.pm. Surplus item sales (one-off sale day) = Saturday What I am really trying to achieve is send an SMS to everyone that has consented, but has not placed an order in the Mon/Tues - Thursday window. Even when I back populate this, it only adds a handful of people.The biggest problem I see is that placing an order is required to enter the flow. So, theoretically, if week 1 we have 100 customers order, on week 2 only customers from this population who don’t place an order will get the SMS (where we are actually trying to send it to everyone who has consented and not ordered).  I figured back populating would solve this, but it does not. I’m at a loss for how to automate this. We’ve been doing it manually with campaigns/segments, but with Klaviyo segments updating only every 24 hours, some pe

2
V
Contributor I
2 years ago
K
Contributor II
karen1628Contributor II
asked in Campaigns and Flows

How to exclude customers with draft orders from Shopify from Klaviyo abandoned checkout/cart flows

Hi Klaviyo community, Please help me. My client owns a shopify store and just recently used Klaviyo. The abandoned checkout flow is set up already, but there customers who complains about  receiving automated email while they already paid their oders. My client has a hybrid type of Shopify store where they accept “Personal Shopping Request” from their customers. Then they will just create draft invoices where they manually create invoices. The problem is, I already added a trigger filter to the abandoned checkout flow [ source name doesn't shopify_draft_order] but there are still customers who already paid their orders but still receiving automated emails from abandoned check out flow. Please help me. How can I exclude those customers who has personal shopping request or edited paid orders from Klaviyo abandoned checkout flow. Thanks so much.

2
K
Contributor II
2 years ago
M
Contributor I
maitranContributor I
asked in Analytics and Deliverability

How to create "Added to Cart" Event with 2 different button class notations

Hi!I’m trying to add the “Added to Cart” Snippet to a Shopify store that has a different button class for the best-selling product (screenshot 1) and the other products (screenshot 2).Screenshot 1 Screenshot 2  This is the snippet that I’ve added to the different product.liquid files and it does not seem to be working (probably the code is wrong):<script type="text/javascript">var _learnq = _learnq || []; var classname = document.getElementsByClassName("btn-theme addToCartButtonMain" or "action_button add_to_cart");var addToCart = function() {_learnq.push(['track', 'Added to Cart', item]);}; for (var i = 0; i < classname.length; i++) {classname[i].addEventListener('click', addToCart, false);}</script> I’ve made sure to add the “Viewed Product” snippet and check that the metric is working. Could anyone help me with this please? The theme is Turbo / Chicago. Thanks a lot!

2
stephen.trumble
Community Manager
2 years ago
S
Contributor I
Stephanie RobbinsContributor I
asked in Integrations and Reviews

Only some email sign ups from Shopify are syncing to Klaviyo

We are quite new and building… we have 47 email subscribers on Shopify, but only 12 are showing up in the newsletter on Klaviyo. We do not have double opt-in on at the moment (I know, we’ll turn it on, but let’s get things working first, after all, these are mostly friends and family at this point).All other syncing is working just fine, and, again, we have some showing up. So, it’s only a few that are not. I’ve looked and none of the missing ones look different from the ones that show up. None are waiting for an opt-in confirmation, some have purchased, some have not, they are all coming up in Shopify as “agreed to receive email marketing”, some are older and some are new (there’s no pattern for time).How do we get all of them to sync over?

2
S
Contributor I
2 years ago
Q
Contributor I
Quinnthe QueensContributor I
asked in Email Templates and Coupons

Change color of unsubscribe link

Hi, I’m new with Klaviyo so I need some helps to change the color of the subscriber link. I have read the previous topic about this one before but I have no clues to start with.Can someone help me to point it out step by step to do it?Thank you so muchhh!!!Quinn.

2
Q
Contributor I
2 years ago

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