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6665 Topics

D
Contributor I
Danielle DuboisContributor I
asked in Email Templates and Coupons

Does Klaviyo Autocorrect in Email?

Je ne suis pas capable de mettre mon titre dans mon espace titre, le correcteur change toujours les mots je veux écrire une course de 45 minutes et klaviyo corrige pour un cours de 45 minutescomment déactivé le correcteurmerci  

1
cassy.lee
2 years ago
V
Contributor I
vrdeveloppementContributor I
asked in Integrations

The Shopify Revenue Metrics

I’d like to use metrics from shopify and from an other shop. For this second shop I use the API to add metrics such as Placed Order.I have two questions : For the moment, I have two differents placed Order. The one create by the API, and the one with the Shopify logo. When I list the metrics via an API Call, I have two differents metrics with different ID. Is it possible to have only one placed Order type ? Shopify add a Metrics “Revenue”. But it doesn’t appaer ine the timeline. It seems to be a variable which change after each order to get the total revenue. And I can’t find it in the list of metrics in my API Call. So it is somethink special ? And how can I do to include also the order which come from the other shop, using the API ?Thanks for your help Vincent

1
David To
Community Manager
2 years ago
K
Contributor I
klittContributor I
asked in Sign-up Forms

Inquiry Form on Product Page

For specific products in Shopify, I’d like to not show any pricing and/or availability information and only show a button “INQUIRE”.  This should then get a customer to see a pop-up form, add his/her information and then be put on a specific list. I tried playing with the Back In Stock flow, but that requires inventory level < 1, which isn’t the case (I see can be changed slightly but might be a little bit too technical.) Is the best way to:Create pop-up form “INQUIRY” paste form info in Shopify product template specific for this type of product (change necessary section/template) create form to only be shown on URL containing “#inquiry” and have the button re-direct when pressed to [product url page the customer is viewing]#inquiryIs this the best way to do it or is there an easier way that might work better?  Thanks!

1
Dov
2 years ago
C
Contributor I
chupadoodlesContributor I
asked in Lists, Segments, and Profiles

Help: My Shopify customers are not syncing with Klaviyo

I have integrated Shopify and Klaviyo but I have two problems: The Newsletter list is not updating from Shopify Launch Page to Klaviyo - I see them as Profiles but they are not in my Segments/Lists. I have already put in the code into my .liquid to enable Newsletter sign ups and automatic syncing.  I am unable to set up a Welcome flow > I had set up a Welcome flow to say Hi to new subscribers but it did not sent to the test emails I had put into the specific Subscription list I used.I would really appreciate your help - I tried looking at the Help Centre but I think there is something I’ve missed. Edit: It seems like my Newsletter Subscribers (from my Shopify’s launch page) is being synced with Klaviyo. However, after try to set up my Welcome Series flow..it says my account is suspended for review. Did I do anything wrong that I need to fix?  

1
David To
Community Manager
2 years ago
D
Contributor I
Daniel House ClubContributor I
asked in Campaigns and Flows

Include Customer Spend in Email

Hi, I feel like I should have found the answer to this somewhere, but I haven’t We’re running a promotion that gives a group of customers free shipping for a year if they spend $5,000 in 90 days. I want to send a email reminder each month that says something like “Don’t forget to spend $5,000 before August. You’ve already spent $xxxx.xx!” I know you can segment by revenue, is there a property I can include in the body of an email to accomplish this? Thanks, 

1
Dov
2 years ago
J
Contributor I
jlpalumboContributor I
asked in Lists, Segments, and Profiles

How can I trigger a subscriber to be added to multiple lists when they sign up?

Hi everyone,I’m wondering if someone can help me out with this! I have a pop-up on my website that says “Sign up for 10%!”, which adds them to my “10% off” list, and triggers a flow to send them a discount code. The problem I’m having is, is that I don’t know how to make sure their e-mail is ALSO added to my “Newsletter” list. I want to keep these separate, because I don’t want people who sign up for my email at my footer to get 10% off also. Does this make sense? If so, is this possible? Any help is appreciated! Thanks so much :)Jean-Luc

1
Spark Bridge Digital LLC
Partner - Gold
2 years ago
M
Contributor I
melanie-riverbendhomeContributor I
asked in SMS

Average Opt-in Rate for SMS

Hello - does anyone know what the average opt-in rate for SMS is? Looking to see how many of our customers could potentially sign up.

1
David To
Community Manager
2 years ago
M
Contributor I
melissaberdineContributor I
asked in Campaigns and Flows

Filtering Abandoned Cart Flows Based on Previous Order Value

Hey Klaviyo Community! Is it possible to target customers in an abandoned cart flow based on previous purchase value? Basically, I have a trigger split based on cart value, and then I want to have a conditional split for "Person has/has not (placed order/fulfilled order) where value = $X at least once over all time." Basically, I only want to give people an offer who have never reached a certain purchase threshold prior. I've been using this help center article and tried to use both the Placed Order and Fulfilled Order actions, but there doesn't seem to be the $value property to define in my conditional split. Any input is greatly appreciated!

1
Dov
2 years ago
Jamie Rex
Contributor I
Jamie RexContributor I
asked in Accounts and Settings

Integration to Magento

I just took over as site manager for a eCommerce company.  I have run into a few odd occurrences in getting onboarded here where settings in programs beyond Klaviyo were adjusted preventing them from working as intended.  Klaviyo has been used for several years, but was not functioning when I started last week.I was receiving error messages when trying to confirm the Integrations password / API Keys had been changed and after re-running the set up in Magento and receive the following error message:We received a 401 authentication error. Please ensure your Magento server supports HMAC-SHA1 signatures for OAuth authentication and that your credentials are correct.I’m not sure at this point were to look, or what additional settings were changed.

1
David To
Community Manager
2 years ago
A
Contributor I
adshamContributor I
asked in Lists, Segments, and Profiles

Accessing subscriber

Hello What api method can I use to retrieve new and existing users with their associated subscriber status? I’ve looked through the documentation but can’t find what ‘m looking for. Is there a way to see for example for time period of 24 hours lets say - who subscribed in that period? Who signed up etc? Is there also a way to access the full customer base using the api and access their current email status? for example if I have 10K emails - can I download them with their associated profiles/subscriber status? Many thanksAdham

1
julie.accardo
Klaviyo Employee
2 years ago
LaryW
Contributor I
LaryWContributor I
asked in Lists, Segments, and Profiles

should master profiles list be a list or a segment?

Hi, sorry, dumb question but should my master customer list be a list or a segment? I inherited this corporate account from others who created a master list but as a segment - see below. Thanks  

1
David To
Community Manager
2 years ago
M
Contributor I
MandarineContributor I
asked in Accounts and Settings

Account verification

Hi, I created my accountand receibed the link for email confirmation. After that i didn’t receive any comunication of manual verification or account disabled, i was able to import my cliernts and prepare the flow,but when it came to the moment of change from DRAFT to LIVE it said that my account is disabled..but they haven’t asked my for anything and can’t see what’s my status of verification.. how can i get urgent help on this? i need to have my flow working this weekend

1
julie.accardo
Klaviyo Employee
2 years ago
B
Contributor I
Blacks0rContributor I
asked in Accounts and Settings

Account is suspended

Hello, I updated my klaviyo plan but my account is suspended because there was a previous payment that was not processed. What solution do I have, I have changed the card and updated the plan several times and it continues to charge me but my account is not activated! I need help.   

1
julie.accardo
Klaviyo Employee
2 years ago
A
Contributor I
anjali3rdeContributor I
asked in Email Templates and Coupons

How to referencing custom properties from a signup form in an email?

Hello KlaviyoThis is the form I have added in my vendor page <div class="klaviyo_modal" id="subscrib_form" style="display:none;">    <div class="klaviyo_inner">        <a href="#" class="klaviyo_close_modal klaviyo_header_close">×</a>        <form action="//manage.kmail-lists.com/subscriptions/subscribe" method="POST" novalidate="novalidate" class="klaviyo_subscription_form">            <input type="hidden" name="g" value="WUVNZS">                              <input type="hidden" name="$fields" value="VendorName"/>            <div class="klaviyo_fieldset">                <p class="klaviyo_header">Subscribe to us </p>                <p class="klaviyo_subheader">Stay in the know with news and promotions.</p>            </div>        <div class="klaviyo_fieldset">            <div class="klaviyo_field_group">            <label for="k_id_modal_$email">Email Address</label>            <i

1
David To
Community Manager
2 years ago
W
Contributor I
WinwinwinContributor I
asked in Campaigns and Flows

Is Klaviyo's open rate accurate?

Hi there,We have been using Klaviyo for 2 weeks and we found very inconsistent data for email open rate.  Context:We have an email template customized from a Klaviyo’s pre-defined template, let’s call it A.We have an email template written in html by ourselves, let’s call it B.A and B convey similar information to our customers, the only diff is the layout/image contents.We used A and B in several campaigns. Each reached several thousands customers’ email boxes. The other conditions (send time, audience,...) are almost the same for the campaigns using A or B, so basically you can consider it as an A/B testing testing the templates. What we found:When using A, the open rate is around ~15%When using B, the open rate is around ~30%Most of the open events happen at the time when the emails were delivered (like 90%).A and B have similar click rate Questions:The subjects/email preview and exactly the same for A and B so one can’t tell the diff before opening the email. So we wonder why the o

1
David To
Community Manager
2 years ago
A
Contributor I
alexlopezContributor I
asked in Sign-up Forms

How to change position of newsletter checkout checkbox

Please Help, I need to move the Klaviyo’s Subscribe contacts at checkout checkbox position right after the email field.  

1
David To
Community Manager
2 years ago
I
Contributor I
instantbossContributor I
asked in SMS

Uploading JUST SMS

I want to use klaviyo as my texting platform but do not have emails for the numbers I am uploading -- How Can i upload without the emails?

1
David To
Community Manager
2 years ago
P
Contributor I
PrabinContributor I
asked in Lists, Segments, and Profiles

how to create segments for specific purchaser types?

 - weekend buyers - weekday buyers- Discount Code Users - Non Discount Code Users

1
David To
Community Manager
2 years ago
R
Contributor I
rcasasContributor I
asked in Integrations

Facebook Lead Generation Delay

Hello, I was wondering how long on average the sync delay is from Facebook Instant Form submission > into Klaviyo? We are currently experiencing 1hr+ delays.

1
David To
Community Manager
2 years ago
B
Contributor I
BastienContributor I
asked in Campaigns and Flows

Mail flows

Hello,I'm on Shopify and I can't link the abandoned emails to my Klaviyo flows, but I've set up the trigger correctly.Thank’s !

1
N
Contributor I
2 years ago
G
Contributor I
guptaanjali538Contributor I
asked in Lists, Segments, and Profiles

How can I retrieve all the data attributes for a person based on their Klaviyo Person ID?

Retrieves all the data attributes for a person, based on the Klaviyo Person ID.

1
E
Klaviyo Employee
2 years ago
S
Contributor I
StephlittlesContributor I
asked in Sign-up Forms

Adding someone to a segment based on sign-up source

Hey all. This might be really obvious or impossible, I’m not sure. But, what I’m trying to do is segment people who sign up to our main mailing list by sign-up source. I’ve set up an embedded sign-up form and want to be able to tag/segment the people who use that particular form. Anyone know if this is possible? Thank you!

1
Spark Bridge Digital LLC
Partner - Gold
2 years ago
G
Contributor I
guptaanjali538Contributor I
asked in Integrations

regarding api

Hello Klaviyo I need to add customers in subscriber list in klaviyo if customer  logged in Shopify store and when then click on button they will subscribe to the list using Api how can i add  Profile api code in shopify please help

1
cassy.lee
2 years ago
G
Contributor I
guptaanjali538Contributor I
asked in Lists, Segments, and Profiles

Integrate shopify customer signup form with klaviyo

Hello Klaviyo I need to integrate when user signup it will integrate with klaviyo list and after customer signup and if logged in it will show only message that you are already signup with the collection Is there any possiblity to do this

1
julie.accardo
Klaviyo Employee
2 years ago
J
Problem Solver II
jmacmanProblem Solver II
asked in Accounts and Settings

Dedicated Sending Domain cPanel

Has anyone successfully setup the sending domain using cPanel? Klaviyo asks for the CNAME and TXT records, but cPanel does not allow mixing of CNAME with TXT records. This would be pretty sad that someone who has a dedicated server could not use cPanel to setup the Dedicated server.  

1
julie.accardo
Klaviyo Employee
2 years ago

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