1a. Is it normal for “active on site” to trigger without triggering “viewed product”? If yes, then;
1b. Is there a way to extract product category information from active profiles that only have “Active on site” activity? Or is there a way to install a code for “active on site” to return to klaviyo the product category (or any product info) or page url.
I’m working on creating profile segments based on product categories and my current approach is creating filters within “viewed products”, “started checkout” and “placed order”, where the respective product category is present.
However, I noticed there’re lots active profiles that visited product pages but only triggered “active on site” and not “viewed product”, even though the “active on site” URL clearly shows a product page visit.
It's a little frustrating because there's no way to dynamically get information on which product/product category the profile visited. I can only get that information when a product is viewed (that is when “viewed product” or ”Started checkout” or “placed order” is triggered).
Best answer by carolineView original