+1
Hi Community,
I have a problem with the Prestashop Module.
When a product is removed on the website, it should display a 404 page.
With the Klaviyo Module, the website return un “Fatal error” blank page.
This is a very import issue for us, customer and seo.
Someone have an idea?
Thank you,
Nicolas
Best answer by NicolasK
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+36
Hi
As an initial step, I would suggest to try the following:
If that doesn’t alleviate the issue, it may also be helpful to modify your server’s .htaccess file according to this thread:
I hope this helps, and thanks for using the Community!
- Brian
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Hi
Thank you for your answer.
I tried on differents browsers, differents computers the problem is allways the same.
The module reinstallation didn’t change anything.
I update too.
We don’t have autorization problem with htaccess.
The communication between klaviyo module and klaviyo website works.
I tried on other website using prestashop and Klaviyo, some of them have the same problem.
This is not an isolated problem.
You can try.
Go on a Prestashop website, change the “product id” on the url.
If the “id” isn’t active, with Klaviyo the website will return a “fatal error” instead a 404.
+36
Hi
Seeing as the expected troubleshooting tips were unsuccessful, I am going to reach out to Engineering to determine if this is a wider-known issue. I will update the thread as soon as I can gather more information.
Thanks again for being a Community member!
- Brian
+36
Hi
My apologies for the delay in response here - may I ask what version of Prestashop you are integrating with?
Also, I see that you filed a Support ticket and received a response - it may be helpful to follow up there for more account-personalized troubleshooting as they have more access.
Thanks,
Brian
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Hi
Yes, i opened a Support ticket.
The answer was the same : “refresh your browser”.
My Prestashop version is : 1.7.8.6
Did you try on other website using Klaviyo?
Some have the same problem.
Best regards,
Nicolas
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Hi,
Someone is looking at this task?
Thank you,
Best regards,
Nicolas.
+36
Hi
I spoke to Engineering about this and they recommend that the best course of action would be to follow up on the existing Support ticket or create a new one, as Support will be able to provide more account-specific troubleshooting.
If they recommend following steps that already were covered here and didn’t work, feel free to let them know and I can assure you that they will offer alternative troubleshooting steps!
Best,
Brian
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