Which customer help desks currently integrate with Klaviyo SMS? Right now all I am aware of are Zendesk and Gorgias, and I need to explore the full functionality of those integrations further, but I’m wondering if there are any other reputable helpdesks out there that integrate effectively with Klaviyo SMS?
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@JNorm, welcome to the community!
As of now, I think Klaviyo has only officially announced advanced two-way SMS integration with Zendesk and Gorgias as you mentioned. For all other use cases, they have a built-in SMS Conversations tool in Klaviyo. See here:
Not sure what’s on the roadmap for other helpdesk solutions, but I’m sure they will eventually come.
Gorgias has been fantastic so far (about 4 months in).