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Integration of klaviyo with woocommerce. it shows: Unable to access API with credentials specified.

  • 27 May 2021
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klaviyo is not connecting with my woocommerce store. it shows an error (Unable to access API with credentials specified.). i have tried almost everything it’s still not connecting. the Rest API keys are correct, public api key is correct too but it;s just not connecting

 

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Best answer by Dov 28 May 2021, 15:50

Hello @Lourdine Charles,

Thank you for sharing your question with the Klaviyo Community.

I recommend trying some of the solutions outlined in the topic below: 

 

On a high-level, typically the issue behind the error is either a firewall, the WordPress plug-in or another plug-in interfering with the API. If you are unable to resolve using the steps in that thread I recommend taking the following steps:

  1. Delete the Klaviyo plugin in your store
  2. Delete the current REST API key/secret combination
  3. Re-install the plugin
  4. Create a new API key/secret and use this to reset the integration

Attaching the installation guide here as well.

Thanks and have a wonderful weekend.

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Hello @Lourdine Charles,

Thank you for sharing your question with the Klaviyo Community.

I recommend trying some of the solutions outlined in the topic below: 

 

On a high-level, typically the issue behind the error is either a firewall, the WordPress plug-in or another plug-in interfering with the API. If you are unable to resolve using the steps in that thread I recommend taking the following steps:

  1. Delete the Klaviyo plugin in your store
  2. Delete the current REST API key/secret combination
  3. Re-install the plugin
  4. Create a new API key/secret and use this to reset the integration

Attaching the installation guide here as well.

Thanks and have a wonderful weekend.

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