Prestashop integration problems and questions

Hi @lesielle!

Can you confirm that you’ve completed this step from the Prestashop Install Instructions?
 

After you’ve installed the module, click Configure. You will need to retrieve your Klaviyo public API key, as well as generate a private API key to set up the module.

In the Configure window, enter the public API key copied from your Klaviyo account into the Klaviyo Public API Key field. Then copy your Klaviyo private API key into the corresponding field.

You will have to do this for each store, and if it’s not done correctly it can result in lapses in tracking.

Also, do you have a multi-store environment and/or multi-lingual storefronts? These questions will help myself and other Community members obtain a better grasp on the issue. 

In the meantime, here is another thread I answered with further troubleshooting resources:

Thanks for using the Community!

- Brian

hi @Brian Turcotte 

Yes, I have done all the steps.  My store is a multi-store environement.

Thanks!

@JavierJi there are some steps in addition to install the module. Follow them here: https://help.klaviyo.com/hc/en-us/articles/360054551492

In my case I have some metrics, it is just, not all of them and also syncing problems

Regards

I am new in Klaviyo but I think it could be that the dashboard could be showing data related to the performance of the EMAILS, and the others are simply data from your store.

For example, Imagine you still did not send any email but your customers order anyway so in the dashboard (look that it says flows and campaigns) may appear zero.

Maybe it is an explanation for your case?

hi @Brian Turcotte 

Some updates:

• It seems activity on the site works, at least partially. Detecting some users. However, myself I am an user and it is not detecting it even if I am logged in PS with the very same email that I am registered in Klaviyo. It does not detect started checkout either.

• I also solved my doubt about the script. YES, it is necessary to install the script even if we install the module, if not, it will not show for example pop ups

About your last message:

I followed your advice and now it saves the keys on each store. 

Actual situation. I still have the issues 1, 2 and 3 of my initial post :S

• hi @David To 
  All is set up now at store level (that solved another problem that is not described here)
  No extra spaces
  
  Right now someone from the tech team is helping me, I will update here.

I changed this parameter but still “Started checkout” event donest work.

I dont know what to do…

(Its a multistore with configuration at shop level, every other metric is working fine)

Hi @HouseoftaraLon1 and @Pepe!

Are you by chance using the Lightspeed Cache module or Cloudflare module for Prestashop? 

Klaviyo events like Viewed Product, Added to Cart, and Started Checkout rely on additional Javascript files that are loaded from the Klaviyo module based on the website resource that the customer is viewing (i.e. a Product Page or the Checkout Page). The Lightspeed Cache module prevents these additional JS files from loading at the appropriate times, so this could be why these events are missing. If you are, you can try disabling these modules to confirm.

Best,

Brian

Problem reated to a customer with hundreds of adresses, also the suggested code change is not needed.

Problem solved after deletion of those addreses.

Thanks,

Pepe