I’m unable to pull in the Abandoned Checkout metric from ReCharge into Klaviyo. I’ve done the basic ReCharge integration and followed the instructions from Klaviyo to paste public API key into ReCharge to activate the Abandoned Checkout metric. However, after testing, it is still not working. Does anyone have a solution for this?
Best answer by k.mcevoy
Thanks for reaching out! With our integration with ReCharge the following metrics are synced:
- Started Subscription
- Cancelled Subscription
- Started Checkout
You can find more information on the data that is passed within those metrics here. If you would like to create an Abandon Cart flow for Recharge checkout activity you want to use the “Started Checkout” ReCharge metric with a flow filter of whatever “Placed Order” metric you are using within the account.
Please let me know if you have any further questions on this and I would be happy to help!