Solved

WooCommerce catalogue not displaying images

  • 17 February 2022
  • 1 reply
  • 89 views

Badge +2

Product blocks display broken images and the catalogue is no longer displaying the images either. Is there a way to re-sync the product feed like with Shopify? Or do I need to do something else to reset it?

https://help.klaviyo.com/hc/en-us/articles/4406529213083

icon

Best answer by Dov 17 February 2022, 20:10

View original

1 reply

Userlevel 7
Badge +55

Hi @lex_zap,

Thanks for sharing this question with us.

I recommend reviewing the following threads which speak to this issue:

In short, you’ll want to check on the status of your integration (see if any errors are popping up to indicate an issue with the integration) and also give your catalog time to sync, especially if you’ve recently updated items in WooCommerce. If there is no issue with the integration, the issue should be resolved on its own since the WooCommerce catalog updates automatically. 

If you are using product blocks using the “Select from Catalog” option, try removing the existing items from the block (by clicking the little “X”), typing in the name of the item again in the search bar and reselecting the items from the catalog in the modal. Also, keep in mind, items that are out of stock (or items in which you are not keeping track of inventory) will not show up in product blocks.

Also, there is no equivalent way to re-sync the WooCommerce catalog like there is for the Shopify integration at this time. If you’re still having trouble seeing these items in your catalog and emails after running through the aforementioned steps, please reach out to our support team to have a closer look at your integration.

 

Reply