I reported this problem back in June of 2021. In Sept 2021 and Dec 2022 I reported it again and was told it was being escalated or that the engineering team was “aware of it”. Each time I was told someone would get back to me and no one ever did. Nothing seems to be happening with it. I’m hoping someone here has found a workaround.
I’m using the Klaviyo back-in-stock notifier with BigCommerce. In a nutshell, Klaviyo reads BC product info *once* when you first create the product and never again.
Add a product with no variants and give it SKU “tshirt”. Klaviyo reads it and all is well. If you then add variants with new SKUS (“tshirt-red”, t-shirt-blue”), klaviyo does not see those updates, and the “notify me when back in stock” button appears on the product pages even thought the products have qty in stock.
The problem is that there’s no way to force Klaviyo to re-sync the product info. The Shopify integration does have this functionality so I don’t understand why the BC integration doesn’t have it as well.
Has anyone found a workaround for this?
Best answer by Brian TurcotteView original