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Collecting email from Shopify contact form

  • 4 January 2023
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Hi guys,

 

    we want to collect emails not only from the standard sign-up form, but also when visitors use the Contact form (in Shopify product pages, contact pages and other places where we place the Contact form). Is it possible to do this with Klaviyo? If yes, how?

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Best answer by Manny Singh 4 January 2023, 14:40

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Hi @Stefano468 welcome to the community.  Based on this thread from another member with a similar question: 

 

 

It sounds like you may need to get a developer for Klaviyo partner to build your own custom event.  You could use a workaround with a Klaviyo form. But I haven’t done this before, so maybe there’s another member here who could add more details.

 

However, if it’s a regular eCommerce store, I would also add a disclaimer that submitting the contact form would also add them to your email list. If it’s not clear, you may see higher than normal unsubscribes (or even spam marks).  I know every brand I reach out to as a customer that I don’t necessarily want to be added to their newsletter list.

 

Hope that helps a bit.

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