Hello @quantlabsnet,

Thanks for sharing your question with the Klaviyo Community!

Although I’m not familiar with This Facebook Lead Ad Testing tool you are using, it appears to indicate that you may not have the proper CRM permissions from the Lead Access Manager. As the error indicates, I would recommend reviewing your Business Manager permissions again in relation to the Lead Access Manager and ensure you have the correct permissions. Once corrected, attempt to re-authenticate the Facebook Integration with Klaviyo again to update these permissions.

To re-authenticate the Facebook integration with Klaviyo, I would recommend taking the below steps:

1. Completely remove (not Disable) the Facebook integration in Klaviyo: https://www.klaviyo.com/integration/facebook
2. Log out of Klaviyo
3. Fully clear the cache on your browser
4. Close out of all browsers completely
5. Log back into Klaviyo via an incognito window
6. Re-add Facebook from the All Integrations tab: https://www.klaviyo.com/integrations

I hope this helps!

David

Thanks but I spend quite a bit of time with Tyler in the Klaviyo support. He was baffled as well so it has been escalated. Everything connects with the 1 in multiple attempts where the FB tesing tool works. I would question the reliability of this functionality of lead ad integration especially when you are running paying ads to it. Let’s hope the advanced support can help.

Hey @quantlabsnet,

Sounds great! 

When you find a solution, would you mind sharing it with the Community?

We know there are lots of other business owners and brand builders who may have similar questions in the future, so it's incredibly helpful when you share what you learn!

Thanks for being a member of the Klaviyo Community!

David

It sounds like the Facebook testing tool is not reliable .