Hello @WillardRD,

Thanks for highlighting those steps and areas you double checked already!

When signing up to this Shopify signup form, are you receiving a double opt-in confirmation email from Klaviyo; since you had mentioned double opt-in as being enabled for the list? If you are not receiving the double opt-in confirmation email, then this may mean you have not applied the hidden input group tag of <input type="hidden" name="contactctags]" value="newsletter"> to the Shopify form. Without this hidden input group tag added to the Shopify Form, contacts would only be added to Klaviyo as a profile and would not be redirected to also added to the list designated through your Accepts Marketing setting. You can learn more about this hidden input group tag is used to add contacts to a Klaviyo list from the Sync Your Shopify Newsletter Subscribers to a Klaviyo List article.

In the event you are receiving the Klaviyo double opt-in confirmation email, have you accepted the double opt-in confirmation email to consent to subscribing to the list? Contacts who signup but do not confirm the double opt-in confirmation email sent to them are not expected to be added to the list and would only have a profile created and synced to Klaviyo. Not confirming their subscription would indicate that the contact has not opted in to share consent to join the list. 

Other similar Community posts that may prove helpful in reviewing are:

Hope this helps! Thanks for being a Community Member!

-David

Hi David,

Thanks for your help. Customers who sign up via the Shopify form are not getting a double opt in confirmation email. However, I already see that tag in the newsletter form code:

Even with this code, customers who sign up via the Shopify form are not added to the Klaviyo newsletter list. This is an example of a customer that just signed up via the Shopify newsletter, and they are appearing in the Klaviyo Profile list, but they do not appear in the newsletter. Their profile says “Accepts Marketing True”, but they did not receive any confirmation email.

Let me know if you have any suggestions. I can disable the double opt in on Klaviyo, though I had it disabled before and I was still running into this same problem, so I don’t believe that is the fix. Let me know if you have any suggestions. 

Thanks,

Lucy

Hey @WillardRD,

Thanks for those further details and the screenshots!

Since it looks like the current tags being passed from your form are “password page, prospect” can you confirm if this Shopify signup form in question is one from a Coming Soon Page/Password Protected Page? 

If so, @shoshana.antunes has a wonderful Community post about it below on updating this page’s form to be redirecting users to a list:

The difference here is that if this form is from your Coming Soon Page, then the form would actually be a part of your password-content.liquid template theme file as opposed to the newsletter.liquid file you added that hidden input group tag to. 

-David

Hi David,

Yes, it is on the password page! I didn’t even think about that being a factor, but now it makes total sense that it is. I followed these instructions and it worked!

Thank you SO much for your help, I was going nuts!

Lucy