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How to send reviews to older purchasers?

  • 12 April 2024
  • 4 replies
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Hi,

I’ve been using Klaviyo for my emails since December, now I would like to try Reviews, but the default setting allows me to send review requests only to people who have purchased in the last 30 days, and I can’t seem to find an option where we can send review requests to all our customers that have bought our products since December?

The only option I see is to change when the follow-up is sent. 

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Best answer by Brian Turcotte 16 April 2024, 16:47

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Userlevel 7
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Hi @Karlis!

Are you using the Reviews flow to do this? If so, you should be able to include profiles who ordered beyond 30 days by back-populating the flow:

Best,

Brian

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Hi @Brian Turcotte,

 

Yes! Thank you, that seems to be it. But now, they just sit in Waiting for more than 24 hours, have you had something like this before? 

 

Thanks a lot! 

Karlis

Userlevel 7
Badge +36

Hi @Karlis!

Do you have any time delays or smart sending enabled?

- Brian

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Hi @Brian Turcotte 

Yes, otherwise I couldn’t get the old profiles into the flow. So I set up a new flow just for older profiles to whom I want to send review requests, so that they show up as verified buyers when they leave a review. 

 

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