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Hi, I have successfully installed the Klaviyo review app, however, I am encountering an issue where the reviews are not being displayed on the product page. I kindly request your assistance in diagnosing and resolving this matter. (Please check the screenshot)
Best answer by Brian Turcotte
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+36
Hi
May I ask what Shopify theme you are using? The instructions vary slightly depending on if you’re using a Shopify 2.0 or vintage theme:
If you’re unsure which type of theme your site uses, you can check here.
Best,
Brian
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i’m using 2.0 and i followed the Instructions still not working
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Hi
My apologies for the delay here! Can you please check if any review elements are hidden from your reviews list (e.g., review author, store reply, timestamp) if desired. To do so:
Since reviews should automatically appear on the product page, if this doesn’t resolve the issue, I would recommend to reach out to Support for this issue since it is likely account-specific.
Best,
Brian
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