Hello - I’m new to Klaviyo and set up a welcome email. I found that if users subscribe to my newsletter on my shopify site, they don’t get added to the newsletter list in klaviyo and don’t get a welcome email. I wen’t through and manually tagged all existing subscribers in shopify with the “newsletter” tag which finally put them on the newsletter list, but RESENT a welcome email to all current subscribers - from months ago.
This is infuriating as now I have to send out another email to explain the error and risk unsubscribes. Why would the system welcome subscribers that are legacy??
Best answer by Taylor Tarpley
Hi @Lauren SC,
Welcome to the Community! Thanks for sharing your question with us. Sorry you’ve experienced that inconvenience and I can understand how frustrating it might have been. Would love to help give some insight into what might’ve happened here.
If your Newsletter List is connected to your Welcome Flow, then tagging them in Shopify would cause them to go through the Flow, if they had not gone through it before, no matter when they were originally subscribed. This is because they set off the trigger of the Flow for the first time: being added to the ‘Newsletter list’.
I know how vast and confusing the product might be at first, but I have full confidence you will soon get the hang of it more by utilizing our resources such as our Help Center, Academy and Community more! I’d recommend checking out this Community post about syncing lists to a flow and these Academy course to increase on your product knowledge!
Welcome to the Community! Thanks for sharing your question with us. Sorry you’ve experienced that inconvenience and I can understand how frustrating it might have been. Would love to help give some insight into what might’ve happened here.
If your Newsletter List is connected to your Welcome Flow, then tagging them in Shopify would cause them to go through the Flow, if they had not gone through it before, no matter when they were originally subscribed. This is because they set off the trigger of the Flow for the first time: being added to the ‘Newsletter list’.
I know how vast and confusing the product might be at first, but I have full confidence you will soon get the hang of it more by utilizing our resources such as our Help Center, Academy and Community more! I’d recommend checking out this Community post about syncing lists to a flow and these Academy course to increase on your product knowledge!
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