When I add the number of active profiles and suppressed profiles, they do not equal the total number of profiles. The total profiles number is 2,509 higher than the two categories (active and suppressed) added together. Any suggestions as to where these missing profiles are or what they are being categorized as?
Active + suppressed profiles not equaling total profile number
Best answer by Byrne C
Hey
Thanks for your question in the community! You’re trying to create a segment of phone-only profiles with no email address, right? If so, you can set the definition to:
- Email is not set
- AND
- Phone number is set.
These profiles aren’t suppressed, but also won’t count towards your active profiles, since you’re not able to email them.
Let me know if this makes sense, or if you have any additional questions!
-Byrne
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