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Can a Klaviyo user in a Support role suppress customer profiles?

  • 14 February 2023
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I’ve read through this page (https://help.klaviyo.com/hc/en-us/articles/115005231648-User-Management-and-Privileges) but it doesn’t say specifically if a support role can unsubscribe a customer manually. Can this be done or would they need a higher user role title?

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Best answer by Kylie W 14 February 2023, 03:32

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Hi @Caito,

Welcome to the Klaviyo Community! This is a great question to ask 😊

A Klaviyo User who is assigned the Role of Support can only do the following restricted items when it comes to Profiles;

  • View customer list
  • View customer activities
  • Editing contact information

This does not include suppression of a profile. 

To be able to perform this action, the Klaviyo User would need to be assigned to one of the following roles: Analyst, Manager, Admin or Owner.

I hope this helps answer your question.

Kylie

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