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Hey there ! 

So my client is hosting her opt-in page on her wordpress website.

She works with a developer and we connected the opt-in form to Klaviyo using Zapier.

But the problem is that when contacts opt-in, they land in the “Profiles” tab in Klaviyo, but they don’t land in the right list to then trigger the flow.

We have 3 diffrents opt-in pages, one for french speakers, one for english speakers, and one for portugese speakers.

Do you know what should I do to make sure those contacts land in the right list after landed in the “Profiles” tab ?

Thanks a lot for your help ! :)

Steve

Hi @Steve0603 

It sounds like the integration is working to a point: a profile is being created in Klaviyo! 

Your client’s dev must also ensure they are pushing contact data to your target Klaviyo lists ids.

Is there any reason why the client is not using a Klaviyo form - popup or embed? Easy to set up, and no dev or Zapier required!

Regards

Andy


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