Hi there! I need help please. I'm trying to create a segment of our customers who bought backpacks from us between November 25th and 31st but haven't received their orders yet. To give you some context, out of the 300 backpack orders we received, 50 remain unfulfilled. I tried to experiment, figure this out on my own but the results on Klaviyo and Shipstation just don’t match.
Best answer by In the Inbox
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+29
Hi
Thank you for posting your question in the community. Are you able to share a screenshot of the segment conditions you’ve experimented with along with how far off Klaviyo and ShipStation are?
That said, there are going to be a number of factors that might make the segment in Klaviyo differ from Shipstation. For example:
With these tips in mind, I hope it will get you closer but I would expect there will be some degree of difference between the two platforms.
I hope this helps!
Hi
+29
Hi
Thank you for the update and screenshot. If I understand, you only want to send to an email to someone who has not received their backpack order. My suspicion is you want to adjust the logic from “Or” to “And.”
Ordered product at least once in the last 35 days where tags contains Backpacks, AND
Order awaiting shipment at least once in the last 3 days.
Right now the “OR” is looking at either they bought a backpack or are waiting for shipment. In your case, you only want people who have bought a back AND waiting on shipment.
Give that a try and see if you get closer to the counts you expect for the segment.
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