We have a custom form on the website and collecting both email and SMS there.
Our main goal - do 2x opt in for SMS but 1x single opt in for emails.
Email is set to list A. This is a 1x opt in list.
SMS is set to list B. This is a 2x opt in list.
So when you optin to both, you'll still receive two 2x optin requests coming from the 2nd (SMS) list. And btw, the same way Klaviyo's multi-step form works.
I am wondering if there's any way we can avoid sending the 2x optin email I this case as this is a bit too much when a customer receives 2 messages (one for email and another one for SMS) . So we want just send an SMS, especially given SMS 2x opt in
P.S. If we use the same list for email and SMS, we need to set it as 2x optin and when somebody enters both fields, they'll still receive 2 messages.
Thanks for any help!
Best answer by DovView original