Integrating SMS and Emails

  • 20 June 2022
  • 1 reply

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We used another platform for SMS Marketing before. There are many sms and emails we have collected here. But now we have started to use Klaviyo. Is it possible to import SMS and e-mail information from other platforms to Klaviyo? How can we import this information? Thanks for your help.


Best answer by alex.hong 21 June 2022, 21:29

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Hi there @umut3442,

Welcome to the Community!

Hope I can help provide some info regarding migrating over to Klaviyo for your SMS. 

There are three key data points the CSV file must have, represented by headers:
Phone number
SMS Consent time stamp

and here is how to import a list of SMS Contacts.

I would recommend also looking at our Help Center articles:

Migrating from another SMS provider to Klaviyo

Migrate from Another Email Service Provider to Klaviyo

and make sure you use those as a guide when transitioning.


Thank you!