Hi,
I’ve today set up a ‘winback’ segment, but the list it is creating isn’t accurate:
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/150adfd5-40fe-4347-a496-f1f44b1c3c8e.jpg)
It is creating a list of 6000 profiles, in which when I select the top profile from that list, it shows as that user actively receiving, opening and clicking the email in the past 24 hours:
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/bf38d5fe-482c-41a3-ac02-92edf19a734e.jpg)
Any idea on what I’m doing wrong?
Many thanks
Best answer by David To
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