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Optimonk

  • 26 November 2023
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Hi,

I did a shopping cart abandonment reduction campaign on Optimonk. I collect the email address. List it in optimonl. Klaviyo connection is fine. Still no email address is received in Klaviyo. I followed this article: https://support.optimonk.com/hc/en-us/articles/360021350540-Integrating-OptiMonk-Campaigns-with-Klaviyo
Everything is flawless up to point 10.

Can someone help me, what have I messed up?

Thanks,
Petwr

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Best answer by stephen.trumble 27 November 2023, 18:16

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Hey @painted1 

Welcome to the Klaviyo community and thank you so much for reaching out for help!

Unlike many of our first-party integrations with eCommerce platforms and other tools, the OptiMonk integration is third-party meaning it was built completely by them and not us so we have minimal insight into how it works. As such, I highly recommend reaching out to OptiMonk's support team for assistance.

Here is a link where you can contact OptiMonk: https://support.optimonk.com/hc/en-us/requests/new

Sorry I can’t be of more help but I’m sure that OptiMonk will be able to help you finish your setup.

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