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Refund metric shopify to data field instead of metrics


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Hi,

Klaviyo doesn’t record partial refunds from customers, so i wondered if there was a way to map the refund data from shopify to a data field instead (as well)  so we get an accurate number for segmenting.

Best answer by ArpitBanjara

Hey @MrSidney 

Klaviyo does not natively record partial refunds from customers who purchased through Shopify. When Shopify is integrated with Klaviyo, purchase events and full refunds are typically synced, but partial refunds are not automatically tracked.\

If you are a developer or have a developer in your team, then they can send the data using webhook in shopify.

I hope this helps

Cheers

Arpit 

 

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2 replies

ArpitBanjara
Principal User I
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  • Principal User I
  • 371 replies
  • Answer
  • July 25, 2024

Hey @MrSidney 

Klaviyo does not natively record partial refunds from customers who purchased through Shopify. When Shopify is integrated with Klaviyo, purchase events and full refunds are typically synced, but partial refunds are not automatically tracked.\

If you are a developer or have a developer in your team, then they can send the data using webhook in shopify.

I hope this helps

Cheers

Arpit 

 


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  • Author
  • Contributor IV
  • 8 replies
  • July 26, 2024

I shall ask around about webhooks thanks