I recently moved to Klaviyo, and brought across our emails from another tool. Seemed odd that all 12500 emails were active when brought over. Then we’ve been trying to suppress the 2200 from before that are unsubscribed.
We tried with a CSV file imported - that didnt work. We tried by setting up a list called “unsubscribed from before” and clicking for these to be suppressed. That also hasn’t worked.
We now have 12500 profiles when we should have about 10300. It seems something odd happening and contacted support but no solution yet.
Any ideas why this happening?, And what can be done to fix it?
Thx