the explain from support about first active:
First Active: the first time that a profile engaged with your account. The date recorded represents the first time the contact was active (e.g., opened or clicked an email, visited your website, made a purchase, etc.)
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/0f90638e-7fd6-46a0-80d8-fc43569e309c.png)
but a profile ,email is "02_screeds.lambkin@icloud.com"
the created time in shopify is”2022-03-11 07:21:01”, i can’t understand the result.
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/f5276649-2c39-46f3-bbf3-09484ad8b1f7.png)
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/d8a64a9c-29b0-4df0-a1cc-98f238071fd0.png)
Best answer by Dov
View original