Why is My Non-opener segment not pulling the correct people?

Hi @Forest_Green, 

Welcome to the Community, we are so happy you’re here! I can definitely understand not wanting your ‘unengaged 60-day’ segment to pull new subscribers in, I’m happy to help! 

Segments will dynamically pull in anyone that meets the proper criteria, so it’s important that it’s set up correctly to successfully catch only the specific grouping you have in mind. These subscribers are being pulled into the segment even though they’re ‘new’ because they technically meet the criteria, meaning they might not have opened their first email from your brand yet.

 In order to try to capture true ‘60-day non-openers’ in this segment, I would add a time frame to when they were added to a specific list, as shown below in a screenshot from our Help Center Documentation on 

Unengaged Segments.  By adding a time frame of being added ‘at least ___ days ago’ will more accurately pull those who have had the change to engage with your emails, but truly haven’t. 

Thanks for participating in our Community!

-Taylor