Abandoned Cart email {{ event.extra.checkout_url|default:organization.url }} links to homepage

Question

From the Klaviyo suggested flows i setup the abandoned cart email flow, triggered by the Shopify “Checkout Started” Event.
However the preset dynamic link {{ event.extra.checkout_url|default:organization.url }} points the button to the homepage not the individual cart.

I also tried {{ event.extra.responsive_checkout_url|default:organization.url }} and static link {{ event.extra.checkout_url }}, they both point to the homepage not to the cart.

I have no idea now hot to setup the correct link to the cart? Thanks a lot:))))

bluesnapper · Accepted Answer

Hi @Donna SofiaI’ve had this issue before with Shopify with the standard checkout url redirecting to the home page even though it’s been working OK previously. I never really got to the bottom of it.However, adding this as the link to the return to checkout button works (provided to me by Klaviyo support):{% with event.extra.line_items as items %}{{ organization.url|trim_slash }}/cart/{% for item in items %}{{ item.variant_id }}:{{ item.quantity|floatformat:'0' }}{% if not forloop.last %},{% endif %}{% endfor %}{% endwith %}?checkout%5Bemail%5D={{ email }}Hope that helpsAndy

ArpitBanjara · Answer

Hey @Donna SofiaThis is indeed weirdI would suggest reading this answer to a similar question someone had posted a while backI would suggest contacting klaviyo chat support if the issue still persists, and they would be able to look into this in more detail as you can share them a link to your template.I hope this helps and thank you for being part of the communityCheersArpit

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