Hi ​@abe-paints,

Sorry to hear about your account being disabled. Seems like you took the right steps to ensure that your account can be enabled again! It’s likely that if you emailed the compliance team directly, the email went to an unmonitored inbox. The best way to reach out to them will be to create a support ticket via Klaviyo.com/support. That creates an email ticket that gets routed to our team directly. Let me know once you’ve done this, and I can double check to make sure the ticket is in the right hands, and being worked on by our team!

As a side, note, you should be able to access support via that link, even with your account disabled, but on the off chance that doesn’t work, you can submit an account access request here, which would serve the same purpose.

Hi ​@Byrne C, thanks for your response.

Finding the right channel has definitely been a bit confusing! All support access has been blocked off since my account was disabled, so the support page only offers the help center resources and the chat bot (which didn’t get us anywhere).

The original email notification I received about the issue said “If you believe your account has been disabled in error, or if you have any questions, you can reach out to the Compliance Team by responding to this email.” — I tried that as well and it went to an unmonitored marketing email inbox. 

I’d tried that account access contact form before as well, but I must have been signed out because now there’s an option for “Account disabled” that wasn’t in the dropdown menu when I visited the form a few days ago. 

Phew! I submitted a request through that form and hopefully that gets things rolling now!

Is there anyway for you to check in the Klaviyo system to confirm for me when the request gets routed to a team member?

Hey ​@abe-paints,

I can confirm that your request has reached our compliance team and it’s in the right hands! They’ll email you back at the address you submitted in the ticket.

​@Byrne C thank you so much! Appreciate your help.