We have recently set up a Klaviyo account for our company and were ready to launch it this weekend. We added all the billing information and paid for our relevant subscription for which we received a receipt confirming this.
However, when looking at the account we can see that it has not been upgraded and we are therefore unable to start sending out emails which is incredibly frustrating. How can this be fixed to ensure that the account is upgraded?
Best answer by stephen.trumble
Hey
I am very sorry to hear about this. I am in the process of asking our accounts team about this issue for you and waiting for a response and will send you a direct message as soon as i have an answer to why your account wasn't updated appropriately. Again I am very sorry, but will update you as soon as i get a response!
+60Hey
I am very sorry to hear about this. I am in the process of asking our accounts team about this issue for you and waiting for a response and will send you a direct message as soon as i have an answer to why your account wasn't updated appropriately. Again I am very sorry, but will update you as soon as i get a response!
Hi
I’ve got the same problem. Our client paid for the account, but the account wasn’t upgraded, and the card didn’t connect. We can’t contact email support through the account. I’ve contacted Klaviyo support through Klaviyo Partners, but I didn’t get an answer. How can this be fixed?
We’ve paid for the upgrade but our account hasn’t been upgraded yet, blocking email campaigns. Can support urgently confirm the payment and manually apply the upgrade so we can start using Klaviyo as planned?
+27Hi
Sorry that this happened to your client! I’m on Klaviyo’s support team, and am happy to create a ticket on your behalf and investigate this issue. Feel free to DM me with the name and account ID of the account, along with the account owner’s email, so we can reach out to them.
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