Adding a tag after a flow completes

Forum|Forum|2 years ago
January 10, 2024
7 replies
348 views

I’ve been using InfusionSoft, ActiveCampaign and a few other email softwares before, and tags have always been a great way to segment users.

Am I correct in understanding that Klavyio doesn’t do this, but uses “custom properties” for this?

If that’s the case, isn’t this a complicated workaround for something most other services do out of the box?

This topic has been closed for replies.

Best answer by Spark Bridge Digital LLC

@OliverM Hey! To expand on David’s comment - you can drop in an ‘Update Profile Property’ node into the flow. There you can tell it to create/update/remove that custom profile property you’d like to set. For example, setting a profile property called ‘Follow-Up Needed’ = TRUE as a way to filter that into a segment of users you’d like to follow-up with personally.

Hope that helps but let me know if you have any other questions!

DavidSandel

Partner - Silver

Yes, you are correct in your understanding of tags vs. custom properties. But what is not available out of the box? Whether you call a property a tag or a tag a property, either way, it’s available out of the box.

Klaviyo Silver Master --> LowGravitySolutions.com

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OliverMAuthor

Contributor I

I mean being able to drag “add/remove tag” into a flow - that’s all I need.

So that later I can design more complex flows. But I’ll shop around and see what else is out there.

DavidSandel

Partner - Silver

You can already do that in Klaviyo too.

Klaviyo Silver Master --> LowGravitySolutions.com

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OliverMAuthor

Contributor I

How exactly? So far I’ve not seen an easy way to make that happen.

DavidSandel

Partner - Silver

Drag the block into the flow.

Klaviyo Silver Master --> LowGravitySolutions.com

Spark Bridge Digital LLCAnswer

2025 Champion

@OliverM Hey! To expand on David’s comment - you can drop in an ‘Update Profile Property’ node into the flow. There you can tell it to create/update/remove that custom profile property you’d like to set. For example, setting a profile property called ‘Follow-Up Needed’ = TRUE as a way to filter that into a segment of users you’d like to follow-up with personally.

Hope that helps but let me know if you have any other questions!

Klaviyo Champion | Your Email Marketing BFF